1. About Us

Business Name: SNC Halal Food

Address: 2 Solihull Rd, Birmingham, B11 3AG

Phone: 0121 778 1500

Email: snchalalfood@gmail.com

Support Hours: 9:00 AM – 7:00 PM, 7 days a week including weekends

2. Eligibility

By using the SNC Meats app, you confirm that:

• You are at least 18 years of age
• You are placing an order for a delivery address within our delivery area (Birmingham, Solihull, and Shirley)
• The information you provide is accurate and complete

3. Ordering

Placing an Order

Orders can be placed through the SNC Meats iOS app. Once you submit an order, you will receive a confirmation notification. This confirmation is an acknowledgement that we have received your order, not a guarantee of acceptance.

Order Acceptance

We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability or stock issues
• Delivery address outside our delivery area
• Inability to contact the customer
• Payment issues

If we cancel your order after payment has been taken, a full refund will be issued.

Custom Orders

Custom orders (bulk orders, special cuts, or event orders) submitted through the app are subject to availability and will be confirmed by our team within 2 hours during support hours. Pricing for custom orders will be agreed before fulfilment.

4. Delivery

Delivery Area

We currently deliver to addresses within Birmingham, Solihull, and Shirley (postcodes beginning with B). We are unable to fulfil orders to addresses outside this area. If you are unsure whether we deliver to your postcode, please contact us before placing an order.

Delivery Times

Delivery times are estimates and may be affected by factors outside our control such as traffic or high demand. We will contact you if there is a significant delay.

Delivery Fees

Failed Deliveries

If we are unable to deliver your order because no one is available at the delivery address and we cannot reach you by phone, we reserve the right to cancel the order. In such cases, a re-delivery fee may apply.

5. Pricing

All prices are displayed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed. We reserve the right to correct any pricing errors.

6. Payment

Accepted Payment Methods

• Cash on Delivery: Pay in cash when your order arrives
• Card Payment: Pay securely via SumUp (Visa, Mastercard, American Express)

Card Payments

Card payments are processed by SumUp, a PCI DSS-compliant payment provider. We do not store or have access to your card details. By selecting card payment, you agree to SumUp’s terms of service available at sumup.co.uk/terms.

Payment Failures

If a card payment fails, your order will not be processed. You may retry with a different card or choose Cash on Delivery. If payment is taken but your order cannot be fulfilled, a full refund will be issued within 5–10 business days.

7. Cancellations

You may cancel your order free of charge provided it has not yet been dispatched for delivery. To cancel, please contact us immediately on 0121 778 1500 or email snchalalfood@gmail.com.

Once an order has been dispatched, we are unable to accept cancellations as the products are fresh and perishable.

8. Refunds

We want you to be completely satisfied with your order. If there is an issue with your delivery, please contact us within 24 hours of receiving your order:

• Wrong items delivered: Full refund or replacement at no charge
• Missing items: Refund for missing items or re-delivery
• Quality concerns: We will investigate and offer a refund or replacement at our discretion
• Order not received: Full refund if we are unable to redeliver

Refunds for card payments will be returned to the original payment method within 5–10 business days. We cannot issue refunds for cash payments after delivery has been completed.

9. Products & Halal Certification

All products sold through SNC Meats are 100% halal certified. Our meat is sourced from trusted suppliers who adhere to strict halal standards and are regularly inspected and certified.

Product images and descriptions are for illustrative purposes. Actual products may vary slightly in appearance. Weights listed are approximate and may vary due to the nature of fresh meat.

We reserve the right to substitute products of equal or greater value if a specific item becomes unavailable, and will notify you before delivery.

10. Allergen Information

Our products are meat-based. If you have any specific allergen concerns or dietary requirements, please contact us before placing your order. While we take care to prevent cross-contamination, we cannot guarantee that products are free from all allergens.

11. Complaints

If you are unhappy with any aspect of our service, please contact us:

• Phone: 0121 778 1500
• Email: snchalalfood@gmail.com
• Hours: 9:00 AM – 7:00 PM, 7 days a week

We aim to acknowledge all complaints within 24 hours and resolve them within 5 working days.

12. Limitation of Liability

To the maximum extent permitted by law, SNC Halal Food shall not be liable for any indirect, incidental, or consequential damages arising from the use of our service. Our total liability for any claim arising from an order shall not exceed the value of that order.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the app after changes are posted constitutes your acceptance of the new terms.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: snchalalfood@gmail.com
• Phone: 0121 778 1500
• Address: 2 Solihull Rd, Birmingham, B11 3AG
• Hours: 9:00 AM – 7:00 PM, 7 days a week including weekends